Todd Murray - Operations Manager Resume Simple
To obtain a position that will allow me to utilize my experience and knowledge in the field of information technology, and IT management. I have a proven track record of success in the planning, design, implementation, and support of business solutions.
  • operations, crm, analysis, monitoring, web, internet, telephone, collection, coordination, reporting, database, decision making
  • telephone, analysis, deployment, sales and, monitoring, web, implementation, design, databases, database, collection, design development, maintenance, coordination, internet
  • 2017-12-252017-12-25

    Operations Manager

    Monroe Community College

    • Managed the development of a new web-based reporting system for the company. I was responsible for the coordination of all telephone and Internet services, including the collection of data and monitoring.
    • Implemented a new database for the CRM operations team. Worked with the business to identify and resolve issues. Managed the development of the system.
    • Managed the development of a new business Intelligence system to support the decision making process. Performed analysis of the data and the data.
    • Led the development of a new system for the company to improve efficiency and effectiveness. Developed and implemented a new process to support the company's IT department.
    • Developed a new project management Office (PMO) for the company to improve efficiency and effectiveness. Reduced the number of tickets by 20%.
    • Implemented a new system to support the company's business Intelligence and reporting needs. Worked with the IT department to develop and implement a disaster recovery plan.
  • 2017-12-252017-12-25

    Operations Support Specialist

    Georgia State University

    • Maintenance of database systems, including front-end, back-end, and data warehousing. The coordination of the entire life cycle of the software.
    • Monitoring and analysis of hardware and software solutions to ensure the successful completion of the web site design and marketing.
    • Responsible for the maintenance of the telephone system and the customer support. Worked with the sales team to resolve the issues.
    • Support for the implementation of new and existing hardware and software solutions. Worked with the marketing team to identify and resolve issues.
    • Worked with the marketing team to develop and implement a new and improved customer-facing website. This allowed the company to create a real time search engine.
    • Support for the customer and the maintenance of the marketing and sales team. Developed and implemented the new database.


 Obenauf Auction Services, Inc.