A highly motivated, results-oriented, and dedicated professional with a proven track record of success in the areas of customer service, and administrative support.
customer service, compliance, organized, operations, administrative, increase, business operations, workflow
marketing, and marketing, inventory, pos, merchandising, reports
Assistant Operations Manager
Provided leadership, guidance, and training to staff to ensure proper and efficient operations and compliance with company policies and procedures.
Managed a team of five employees, including customer service, sales, and administrative staff. Provided guidance and direction to the team members.
Maintained a high level of customer satisfaction by providing excellent service and documenting all processes and procedures. Worked with the CEO to develop and implement a new process to increase the efficiency of the department.
Managed and organized workflow of all departments and staff. Maintained and updated the company's website. Maintained and updated the company website.
Freedom Mortgage Corporation
Responsible for merchandising, inventory, sales, marketing, and reports. Provided customer support. Answered phone calls and emails.
Developed a new POS system to track and report on the sales of products. This was a key player in the development of a new product.
Collaborated with sales team to develop a new product and marketing strategies. Developed a brand awareness and promotional campaign.
Developed and implemented a new product line for the company. Created a model to track the sales of products and services.