Chad Mitchell - Sales Coordinator Resume Simple
SUMMARY
An experienced IT professional with over 15 years of experience in the information technology industry. Proven track record of successfully managing multiple projects simultaneously.
SKILLS
  • metrics, coordinator, analysis, data analysis, progress, leadership, onboarding, training, dashboard
  • leadership, employee training, transformation, quality, training, customer service, training development, mentoring, supervisor, telecommunications, quality assurance, service
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Sales Coordinator

    Sheridan Technical College

    • Providing leadership and training for the team to develop and maintain a data warehouse for the business Intelligence and analytics analysis.
    • Developed and implemented a metrics dashboard for the team to identify progress and trends. Identified opportunities for improvement and improved efficiency.
    • Developed and implemented a new program to improve efficiency and effectiveness of onboarding and hiring process improvement. Created and maintained a team of six supervisors.
    • Implemented a data management system to support the business Intelligence and data collection. Reduced the number of issues by 20%.
    • Implemented a new coordinator to improve the efficiency of the company. Provided the support for the team. Created and maintained a comprehensive knowledge base.
    • Created data conversion and data conversion processes to support the business. The team was able to work with the development team to ensure that the analytics is being met.
  • 2017-12-262017-12-26

    Customer Service Supervisor

    Saia LTL Freight

    • Provide leadership and training to the team members, including the ability to work with the client to ensure that the quality of the service delivery process is being adhered to.
    • Responsible for the implementation of the customer support, business process development, and training. Acted as a liaison between the client and the team.
    • Led the training and implementation of new business processes and procedures. Provided support for the process improvement team. This included the development of the system.
    • Provide training and support for the implementation of new and existing systems, including: Process improvement, customer relations, and the development of the system.
    • Responsible for the implementation of a new call Center for the customer service Center, including training, communication, and support.
    • Provided training and support for the implementation of new and existing systems, including the use of the system engineering, process improvement, and the development of the customer service.

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