Paul Barnes - Shift Leader Resume Simple
To obtain a position that will allow me to utilize my skills and experience to contribute to the growth of the organization. I am a self-starter with a strong work ethic.
  • operations, software, service desk, troubleshooting, analysis, compliance, quality, testing, server, installation, reports, tivoli, benefits, management, it, manager, business operations, it support, service
  • telephone, manager, satisfaction, server, web, program manager, email, maintenance, management, reports, change management, service
  • 2017-12-262017-12-26

    Shift Leader

    NASA Headquarters

    • IT Management: Responsible for the installation, configuration, and support of a new global service Desk, including the creation of a new system, and training of the quality assurance team.
    • Responsible for the administration, support, and implementation of new and existing systems, including security, compliance, and regulatory requirements.
    • Provided weekly status reports to the Chief information Officer, including operations Manager, business analysis, and other internal and external auditors.
    • Manage and maintain the software deployment, Server administration, and testing, and problem resolution. This includes the creation of a new system, and the deployment of the company.
    • Work with the customer to ensure the availability of the system and provide support to the clients on the Incident, Problem, and problem resolution.
    • Responsible for the day-to-day operations of the company, including the creation of a new incident tracking system, and troubleshooting of the Exchange.
  • 2017-12-262017-12-26

    Help Desk Technician

    Atlantic Technical Center

    • IT Management: Responsible for the maintenance of voice and data service, including call Center, customer support, and administrative tasks.
    • Manage and maintain the daily and weekly status reports to the Manager and the management team to ensure that all the issues are resolved and the solutions are completed.
    • Provided training to the IT helpdesk team to ensure the highest level of customer satisfaction and retention of the web application.
    • Provided support for helpdesk tickets, including email, telephone, and other service Desk issues. Created and maintained a team of technical and functional staff to resolve issues.
    • Work with the Server and offshore team to ensure the proper functioning of the system and process Manager. This includes the creation of a new hire training program.
    • Provided training and coaching to the team members on the Microsoft products and services. Also, worked with the PMO to develop and maintain the program.