Melinda Krause - Concierge Resume Simple
SUMMARY
To obtain a position as a web developer or software engineer where I can utilize my skills and experience to contribute to the success of the organization.
SKILLS
  • phones, technical support, satisfaction, training, technology, help desk
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Concierge

    Office of Personnel Management

    • Developed and implemented a new system to improve efficiency and effectiveness. Provided technical support to the team. Created and maintained a project plan.
    • Designed and developed a new web application using HTML, CSS, JavaScript, and JQuery. Worked with the development team to design and develop the front-end.
    • Worked with the CEO to develop a new product to improve the efficiency of the company. We have a great experience in the market.
    • Developed a new product to be used by the company to create a new customer base. A process was used to track the progress of the project.
  • 2017-12-262017-12-26

    Guest Service Representative

    The Hershey Company

    • Responsible for training and support of the customer and the customer to help them understand the needs of the organization.
    • Worked with the customer to provide technical support to the customer, including the help Desk and sales team to resolve issues and to improve the efficiency of the technology.
    • Developed and implemented a customer satisfaction survey system for the customer to monitor and report the status of the equipment.
    • Implemented a new customer service to provide a 360 degree view of the customer to be used by the customers.
    • Developed and maintained a customer service for the company to provide the product to the customers. Also, worked with the sales team to create a new product.
    • Worked with the customer to identify and resolve issues and provide the support to the phones. Also, worked on the resolution of the issue.

 East West Consulting S.P.R.L. 

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