A highly motivated, self-starter with a strong background in customer service and customer service. I am a team player who is able to work well independently and as a team member.
basis, cleaning, greeting, front desk, responsible, arrangements, receiving
call center, outbound calls, database, clarify, solutions
Responsible for receiving and documenting all arrangements for the property, cleaning and grounds, and the upkeep of the property.
Maintain a clean reception area, including greeting visitors and responding to visitor requests. Maintains a neat, well-organized, and well-kept, and secure environment.
Provided front desk support to the guest on a daily basis. Handled all guest requests and complaints. Maintained a clean and safe environment for guests.
Maintain a safe and clean working environment by complying with procedures, rules, and regulations. This includes but not limited to: sweeping, mopping, dusting, and cleaning.
Customer Relations Representative
American Traffic Solutions
Entered customer information into the database system and provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times.
Utilized multiple call center support applications to efficiently assist customers. Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Made reasonable procedure exceptions to accommodate unusual customer requests. Developed effective relationships with all call center departments through clear communication.
Utilized multiple systems to initiate and complete service orders and handle customer requests. Met or exceeded monthly sales quotas and maintained a high level of confidentiality.