Angella Young - Concierge Resume Simple
SUMMARY
A highly motivated, self-starter with a strong background in customer service and customer service. I am a team player who is able to work well independently and as a team member.
SKILLS
  • basis, cleaning, greeting, front desk, responsible, arrangements, receiving
  • call center, outbound calls, database, clarify, solutions
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Concierge

    Kroger Pharmacy

    • Responsible for receiving and documenting all arrangements for the property, cleaning and grounds, and the upkeep of the property.
    • Maintain a clean reception area, including greeting visitors and responding to visitor requests. Maintains a neat, well-organized, and well-kept, and secure environment.
    • Provided front desk support to the guest on a daily basis. Handled all guest requests and complaints. Maintained a clean and safe environment for guests.
    • Maintain a safe and clean working environment by complying with procedures, rules, and regulations. This includes but not limited to: sweeping, mopping, dusting, and cleaning.
  • 2017-12-262017-12-26

    Customer Relations Representative

    American Traffic Solutions

    • Entered customer information into the database system and provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times.
    • Utilized multiple call center support applications to efficiently assist customers. Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    • Made reasonable procedure exceptions to accommodate unusual customer requests. Developed effective relationships with all call center departments through clear communication.
    • Utilized multiple systems to initiate and complete service orders and handle customer requests. Met or exceeded monthly sales quotas and maintained a high level of confidentiality.

 Mars Hill Review Theological & Literary Journal 

 Fluid Components International (FCI)