I am a highly motivated, self-starter with a strong background in the areas of human resources, and administrative support. I have a proven track record of success in the areas of office management, and customer service.
service, ordering, responsible, training
service, customer service, responsible, management, problem solving, territory, million
Seton Hall University
Responsible for ordering and training all new staff members. This included the opening of the new fitness Center, the addition of the gym, and the opening of the club.
Worked with the service department to develop a new menu for the restaurant. The program was adopted by the company to help the restaurant grow the business.
Manage and coordinate all aspects of the restaurant including: Food preparation, menu development, and catering. Responsible for the daily operations of the restaurant.
Successfully managed the opening of a new location in the state of Illinois. The company was sold to a private equity firm.
Developed and implemented a new employee orientation program. Conducted interviews and hired employees. Created and maintained a positive work environment.
Was responsible for the overall sales of the territory, including the development of a budget of over $1 million dollars.
Provides leadership and problem solving skills to all levels of management. Ensure that the team is aware of the company's policies and procedures.
Demonstrate exceptional customer service and maintain a high level of customer loyalty. Consistently meet or exceed expectations. Ensure that all team members are trained in the proper execution of the business.
Maintained a high CSI score of over 90% in the first year. This was accomplished by creating a positive work environment.
Consistently ranked in the top 10 in the company for sales growth and profitability. Achieved a record breaking profit.
Ensure that all customer complaints are resolved in a timely manner. Communicate with customers and the company to resolve any issues.