Julie Gritton - Concierge Resume Simple
SUMMARY
To obtain a position that will allow me to utilize my skills and experience in the field of the company. I have a strong work ethic and ability to learn and grow and expand my knowledge.
SKILLS
  • concierge, professionalism, liaison, exceed, clerical, management, administrative, act, hotel management, hospitality
  • trainer, billing, multi line, office, switchboard, telephone, leadership, business, positive, front office, service, guest service, independent
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Concierge

    Ben Davis High School

    • Acted as liaison between the hotel and the management team to ensure all administrative duties were completed in a timely and professional manner.
    • Concierge, hospitality, and guest relations. Manage and maintain all aspects of the hotel including: sales, room nights, business, revenue, and guest satisfaction.
    • Manage and maintain all HR functions including scheduling, acting as a liaison between the client and the staff to ensure a positive customer experience.
    • Manage and coordinate all aspects of the hotel to ensure guest satisfaction and exceed expectations. Act as a liaison between the hotel and the corporate office.
    • Assist in the development and implementation of all clerical and operational procedures. Monitor and maintain the hotel's financial records.
    • Maintain professionalism and diplomacy in dealing with difficult and sensitive issues. Respond to guest complaints and concerns. Ensure that all guests are satisfied with the hotel.
  • 2017-12-262017-12-26

    Front Office Agent

    Dillard's

    • Provided excellent customer service and problem solving skills, answering telephones, and maintaining a positive and professional demeanor. Handled all customer complaints and concerns.
    • Multi-tasking, answering phones, scheduling reservations, and processing payments. Maintain a high level of customer service and organization skills.
    • Perform front office reception duties, including answering phones, scheduling appointments, and problem solving. Maintain a high level of customer service and organization skills.
    • I was also a team player in the front desk, answered phones, and handled customer complaints. Maintained a high level of customer care and satisfaction.
    • Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
    • Handle all incoming and outgoing calls, scheduling appointments, and reception, filing, and customer support. Answer telephone and email.

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