An accomplished, results-oriented professional with over 20 years of experience in the financial services industry. Proven track record of success in the areas of business analysis, project management, and sales.
operations, quality, presentations, less, vendor management, organization, management, budget, pricing, and sales, sales presentations, service
million, liaison, real estate, budget, analysis, inventory, accounting, policy development, quality, purchasing, customer relations, management, budgets, human resources, alcatel, less, team lead, reporting, finance, service
Federal University of Technology
Developed and implemented a new service organization to improve sales and marketing operations. Increased customer satisfaction by 30%. Achieved 25% reduction in revenue by 30%.
Led the sales, marketing, and operations to improve customer satisfaction, and increase revenue by 30%. Provided strategic direction and feedback to the CEO, COO, and sales management.
Led a team of 10 to develop and deliver a new product offering to improve the quality of the sales, marketing, and training.
Led the development of a new product offering to improve pricing and revenue by 30%. Created a competitive bid process to manage the budget.
Presentations, and presented to executive executives on the product roadmap and future growth. Worked with the sales team to develop and deliver the product roadmap.
Collaborated with product managers, engineering, and technical teams to develop and deliver new products. Provided technical guidance and direction to the team.
Client Services Manager
Illinois Institute of Technology
Responsible for the management of the financial, purchasing, inventory, and budget analysis for the organization. Worked with the accounting team to ensure that the quality of the product.
Managed the procurement of the contract for the service Desk, including the creation of the financial statements, and the pricing of the contracts.
Led the development of a new product for the company to improve the sales and marketing of the organization. Improved the efficiency of the customer satisfaction by 30%.
Provided leadership and direction to the sales team, including estimating, staffing, and logistics of contracts. Managed and maintained a team of 10 employees.
Managed the development of a new marketing program for the company. Responsible for the creation of the financial management, budgets, and the reconciliation of the financial and inventory.
Responsible for the negotiation of contracts, contract negotiations, and customer relations. Provided administrative and managerial support for the company.