I am a highly motivated and dedicated individual with a strong background in customer service and customer service. I have a proven track record of success in the following areas of sales, and management.
prospecting, lead generation, reservations, data, sales techniques
service, new accounts, wireless, analysis, training, customer service, media, verizon
Customer relations -prospecting for new customers and upgrading existing services. Data entry, sales techniques, and reservations.
Developed and implemented a lead generation program that increased the number of new members by 50%. This was a major role in the company.
Assisted in the preparation of the daily schedule for the day. I was responsible for the maintenance of the office, including but not limited to, filing, faxing, and copying.
Responsible for the daily operations of the front desk, including but not limited to: Answering phones, filing, and organizing the office.
Assisted in the development of a new employee orientation program. Provided training for new employees. Maintained a positive work environment.
Provided excellent customer service to all clients and prospective customers. Managed and maintained a high level of customer satisfaction.
Conducted market analysis and provided customer service to existing customers. Sold new accounts, including phone, internet, and social media.
Provided training to new employees on the Verizon wireless products and services. Trained and mentored new employees. Created and implemented a system for the company.
Responsible for maintaining a clean and safe work environment. Maintained a neat and clean store. Worked with customers to find the best products for their needs.
Developed and maintained strong relationships with customers and vendors. Managed and resolved customer complaints. Provided excellent customer service.