Robert Griffiths - Director of Rooms Resume Simple
SUMMARY
To obtain a position that will utilize my experience and education to help the company. I am a self-motivated, and results oriented individual with a strong work ethic and a proven track record of success in the areas of operations, and customer service.
SKILLS
  • documentation, recruiting, operations, housekeeping, clients, training, inventory, mentor, quality control, office, million, satisfaction
  • general manager, service, promotions, housekeeping, maintenance, budget, training, implementation, scheduling, bi, office, supervisory, customer service, hiring, manager, clients, payroll, pricing, inventory, budgeting, engineering, inventory control
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Director of Rooms

    Kloeckner Metals

    • Ensured that all hotel rooms were clean and maintained. Managed a team of up to 25 employees. Supervised a staff of up to 20 employees.
    • Oversee all housekeeping operations, including training, and staff meetings to ensure a proactive approach to the hotel and the satisfaction of the hotel.
    • Created and implemented a new inventory system for the office of the state of Texas and the training of the new Jersey department of Health.
    • Led the team to achieve a 97% score on the first time in the history of the company, with a focus on training, quality control, and the customer satisfaction.
    • Achieved a 75% increase in sales over a 3-year period by developing and implementing a training program for new clients and creating a team of 12 employees.
    • Managed a team of 8-15 employees, including training, development, and performance evaluation of a staff of over 100 employees.
  • 2017-12-262017-12-26

    Director of Rooms

    John Deere

    • Assisted in the development of the annual budget, including but not limited to: forecasting, inventory control, and vendor service.
    • Managed the daily operations of the hotel including but not limited to: ordering, scheduling, payroll, guest service, and property management.
    • Developed and implemented a new training program for the front desk, including the management of the construction team, the housekeeping department, and the maintenance of the facility.
    • Assisted in the development of a new management system for the hotel and the hotel's operations Manager. Created a detailed forecasting model for each property.
    • Management of all front office functions including but not limited to: pricing, ordering, and budgeting. I also worked with the programming team to ensure that the company was being utilized.
    • Managed the management of the hotel and the front desk staff to ensure proper training and development of team members.

 Fratelli Magni Italy 

 First Federal Bancshares of Arkansas, Inc.