Cherie Melillo - Area General Manager Resume Simple
SUMMARY
Experienced manager with over 10 years of experience in the areas of business development, sales, and customer service. Proven ability to build and maintain relationships with clients and vendors.
SKILLS
  • human resources, territory, driving, operations, process improvement, supervisor, increase, installation, multi line, community relations, leadership, marketing, education, retail, million, office, access, profit loss
  • general manager, responsible, operations, sales and, supervision, budget, multi line, marketing, emergency response, customer experience, access, negotiations, economic development, manager, apple, office, million, marketing sales, community relations, supervisor, negotiation, profit loss
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Area General Manager

    Farmers Insurance

    • I have been a member of the senior leadership team responsible for the management of the business. I am also responsible for the overall operation of the facility.
    • Recruit, train, and mentor a team of sales associates, including managers, supervisors, and administrative staff.
    • Supervised and mentored a team of 5 sales representatives and a customer service Manager. Oversaw the installation and training of a new staff of 15.
    • Lead and manage a team of 5 regional managers, 11 sales representatives, and 1 retail store. In addition, I am responsible for the management of all aspects of the business.
    • Implemented a new sales process that resulted in a more efficient and effective communication between the customer and the business unit.
    • Created and implemented a new business development plan to increase sales, improve customer satisfaction, and improve communication between clients and the office of the Comptroller of the company.
  • 2017-12-262017-12-26

    General Manager

    Haas School of Business

    • Managed a team of 10 employees, including managers, supervisors, and staff. Developed and implemented a comprehensive business plan that included all aspects of the operation.
    • As a member of the executive leadership team, I was responsible for the negotiation and maintenance of a multi-million dollar contract with the City of Memphis, the largest public relations agency in the United states.
    • As a member of the executive team, I was responsible for the development and implementation of the company's strategic plan, including marketing, sales, customer relations, and contract negotiations.
    • Increased customer satisfaction scores from a previous year to a positive result of a high-quality, high-quality, loyal, and diverse clientele.
    • Manage and direct the daily operations of the organization, including but not limited to: Communication with the Mayor, the Mayor, and the City of Chicago.
    • Acted as a liaison between the office of the Comptroller of the currency, the United States department of agriculture, and other local and state government agencies.

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