Kristyn White - Director of Rooms Resume Simple
SUMMARY
Accomplished and results-driven operations leader with a proven track record of success in leading and managing teams, and implementing strategic initiatives. Strong leadership and interpersonal skills.
SKILLS
  • service, distribution, satisfaction, cost controls, aspect, front desk, office, retention, design
  • maintenance, recruiting, procurement, housekeeping, increase, heavy equipment, engineering, satisfaction, training
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Director of Rooms

    Walpole High School

    • Reduced food cost by over 50%, while increasing customer satisfaction scores from a previous year to a positive of 90% in the first 6 months of distribution.
    • Led the design of a new warehouse, a new front office, and a customer retention program. Result: Increased service levels by 50%.
    • Increased customer retention by 20% and reduced churn by 10% through the creation of a new process for calculating and analyzing data.
    • Developed and implemented a new voice of the customer program for the company. Created a comprehensive and thorough business model and a series of a series of projects to improve the customer experience.
    • Maintained a safe working environment and ensured that all employees are trained in the proper use of the front desk.
    • Increased sales by 48% in the first year of operation, exceeding the monthly average of 10% and a 20% growth in revenue.
  • 2017-12-262017-12-26

    Facilities Manager

    BMW

    • Directed and managed the training and development of staff to increase productivity and customer satisfaction. Oversaw the procurement of materials and equipment.
    • Performed routine maintenance of equipment, including heavy equipment, and provided coaching to staff. Coordinated and managed recruiting efforts.
    • Managed housekeeping and engineering departments, including the development of new equipment. Coordinated with vendors to ensure proper product delivery.
    • Created and implemented new procedures for all departments including front desk, housekeeping, and maintenance. Responsible for the daily operations of the facility.
    • Managed and maintained a staff of over 100 employees, including all aspects of the facility. Responsible for the daily operations of the facility.
    • Managed all aspects of the building maintenance and housekeeping departments, including the hiring, training, and supervision of staff.

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