Accomplished and results-driven operations leader with a proven track record of success in leading and managing teams, and implementing strategic initiatives. Strong leadership and interpersonal skills.
maintenance, recruiting, procurement, housekeeping, increase, heavy equipment, engineering, satisfaction, training
Director of Rooms
Walpole High School
Reduced food cost by over 50%, while increasing customer satisfaction scores from a previous year to a positive of 90% in the first 6 months of distribution.
Led the design of a new warehouse, a new front office, and a customer retention program. Result: Increased service levels by 50%.
Increased customer retention by 20% and reduced churn by 10% through the creation of a new process for calculating and analyzing data.
Developed and implemented a new voice of the customer program for the company. Created a comprehensive and thorough business model and a series of a series of projects to improve the customer experience.
Maintained a safe working environment and ensured that all employees are trained in the proper use of the front desk.
Increased sales by 48% in the first year of operation, exceeding the monthly average of 10% and a 20% growth in revenue.
Directed and managed the training and development of staff to increase productivity and customer satisfaction. Oversaw the procurement of materials and equipment.
Performed routine maintenance of equipment, including heavy equipment, and provided coaching to staff. Coordinated and managed recruiting efforts.
Managed housekeeping and engineering departments, including the development of new equipment. Coordinated with vendors to ensure proper product delivery.
Created and implemented new procedures for all departments including front desk, housekeeping, and maintenance. Responsible for the daily operations of the facility.
Managed and maintained a staff of over 100 employees, including all aspects of the facility. Responsible for the daily operations of the facility.
Managed all aspects of the building maintenance and housekeeping departments, including the hiring, training, and supervision of staff.