Emerson Matthews - Director of Rooms Resume Simple
SUMMARY
Highly motivated, results-oriented, and experienced professional with over 10 years of experience in the areas of operations, sales, and management.
SKILLS
  • service, maintenance, responsible, award, operations, housekeeping, budgets, reports
  • service, award, operations, housekeeping, training programs, front desk, engineering, training
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Director of Rooms

    Maid Brigade

    • Was responsible for all facets of the hotel including operations, maintenance, housekeeping, and budgets. Prepared and presented monthly and quarterly reports to the Board of Directors.
    • Recipient of the President's award for outstanding performance. Awarded the hotel of the year in 2010. Top performer of the year.
    • Created a new menu for the resort and implemented a new menu for the hotel. Increased the average ticket sales by 10%.
    • Managed the property and service departments to ensure that the hotel was clean and maintained. This included the preparation of the annual operating plan.
    • Responsible for the daily operations of the facility, including but not limited to: scheduling, payroll, and training.
  • 2017-12-262017-12-26

    Assistant Hotel Manager

    Residence Hall Association

    • Created and implemented a training program for all employees to ensure the highest level of cleanliness and proper execution of the hotel.
    • Worked with housekeeping and maintenance to ensure that all guest service standards were met and maintained. Conducted weekly meetings with the department heads to discuss and resolve issues.
    • Worked with operations Manager to create new hotel and room reservation system for the resort. Created a new menu for the hotel and implemented a new reservation system.

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