Annalee Mcclure - Area General Manager Resume Simple
SUMMARY
Experienced manager with over 10 years of experience in the hospitality industry. Proven track record of increasing sales and profitability. Strong leadership and interpersonal skills.
SKILLS
  • service, human resources, increase, recruiting, operations, exceed, sales and, budgets, inspections, director, monitoring, budget, leadership, qa, management, customer service, reports, receiving, training, coordinator, satisfaction
  • human resources, employee development, satisfaction, reports, retention, access, budget, premier
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Area General Manager

    Cici'S Pizza

    • Managed the hotel budget, including monitoring and controlling expenses, training and developing staff, and managing the sales and marketing department.
    • Direct reports include: hiring, training, and development of all managers, Assistant managers, and administrative staff.
    • Oversaw all aspects of the business including hiring, training, scheduling, and performance reviews. Managed a team of 6 employees to ensure the highest level of customer satisfaction.
    • Oversee the hiring, training, and performance of all staff members. Conducts regular inspections of the club to ensure that the restaurant is meeting the expectations of the company.
    • Recruiting, hiring, training, and developing a team of sales associates to exceed revenue and profitability goals. Ensure that all financial and operational performance of the property are met.
    • Developed and implemented a new management structure to increase efficiency and effectiveness. Oversaw the hiring, training, and supervision of all staff, including maintenance, operations, and administration.
  • 2017-12-262017-12-26

    General Manager

    SUNY at Albany

    • Developed and implemented a comprehensive budget and employee retention plan to ensure the company remains in accordance with the company's mission and philosophy.
    • Managing and developing a team of managers, supervisors, and staff to ensure the highest level of employee engagement and satisfaction.
    • Created and maintained all human resource policies, procedures, and programs. Prepared and submitted employee performance reports. Conducted quarterly employee reviews.
    • Provided guidance and support to the human resources department in the development of the policies and procedures. Conducted employee reviews and disciplinary actions.
    • Provided guidance to the team on the proper use of the company‚Äôs policies and procedures. Worked closely with the corporate attorney to ensure that the company was fully compliant with the company's policies and procedures.
    • Provides guidance and support to the team members to ensure the highest level of quality and consistency in the guest experience.

 AlphaTrust.com 

 European Employment Services (EURES)