Paula Haglund - Customer Service Resume Simple
A highly motivated, results-oriented professional with a strong background in customer service, sales, marketing, and management. I am a self-starter, able to work well independently and as a team member.
  • planning, educator, strategic planning, liaison, investigations
  • logistics, data collection, design, implementation, analysis, medical, database, hospital, clinical, laboratory, collection, specimen collection
  • 2017-12-252017-12-25

    Customer Service

    City of Chesapeake

    • Participated in the planning and development of health education programs, including the dissemination of information to the healthcare team.
    • Liaison between patients and families to facilitate care management, education, and teaching. Coordinate with other departments to ensure accurate and timely completion of all required paperwork.
    • Developed and implemented a training program for the surveillance and epidemiology of the military population in the United states. This included the development of a smoking cessation program, the use of the smoking cessation program.
    • Developed and implemented investigations for the crisis educator and community outreach program. Wrote and edited newsletter articles for the American Society of public health.
    • Created and maintained positive relationships with internal and external stakeholders. Built strong working relationships with the public, and the community.
  • 2017-12-252017-12-25

    Research Coordinator

    Idaho State University

    • Ensured that all data collection and analysis was performed in the electronic medical record system. I was able to manage the flow of patients and the study.
    • Served as the primary contact for the hospital and study Coordinator, responsible for the collection and analysis of data for clinical trials, including but not limited to: Briefing materials, protocol overview, and logistics.
    • Supported the design and implementation of a database for data entry and query resolution. Created and maintained databases for the data collection and analysis.
    • Trained and supervised laboratory technicians in the use of centrifuge, blood draw, and specimen processing. Ensured proper storage of samples and data.
    • Collected and processed blood samples, urine and blood cultures, and performed venipuncture. Obtained and shipped specimens. Prepared and shipped specimen samples.
    • Maintained a high level of accuracy and precision by performing all study procedures such as blood pressure, temperature, height, weight, and BMI.

 First Tennessee 

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