Managed all aspects of hotel renovation including the development of new menu, training and development of staff, and the creation of a new brand.
Served as General Manager for the Sheraton, including the opening of new hotels in the region. Also, I was the lead person for the hotel in the absence of the GM.
Developed and implemented a comprehensive business plan for the hotel. Created and executed a strategic plan for the company.
Managed and directed the daily operations of the store. Responsible for the management of all aspects of the business.
Maintained a safe working environment and ensured all employees are trained in the proper use of the company. In addition, I was able to train and develop employees.
Developed and implemented new policies and procedures for the company. Conducted training sessions for all employees. Provided training and development.
Bountiful High School
Worked with the Director of sales and marketing to develop and implement strategies to achieve maximum profitability and customer satisfaction.
Recognized as the top performer in the company for driving the highest level of performance in the region. This was accomplished by developing a culture of accountability and leadership.
Developed and implemented a new HR system for the company, including the C-suite and management team. This was accomplished by creating a culture of accountability and accountability.
Increased associate productivity by 20% and reduced turnover by 10%. Improved customer satisfaction scores from 78% to 93%. This was accomplished through the implementation of a new employee training program.
3) promoted to General Manager in January of 2010, and was promoted to Vice President of operations. The company had a record of zero employee turnover.
Manage all aspects of the business including but not limited to: payroll, insurance, 401k, and benefits.