Clemencia Karnes - Director of Rooms Resume Simple
SUMMARY
To obtain a position in a company that will allow me to utilize my skills and experience in the hospitality industry. I am a team player with a strong work ethic and a willingness to learn new skills.
SKILLS
  • guest service, housekeeping, leadership, service, office
  • satisfaction, training, service, management, risk management, insurance, office, budget
WORK EXPERIENCES
  • 2017-12-272017-12-27

    Director of Rooms

    CSX Corporation

    • Participated in the leadership and direction of the hotel team, including the creation of a strategic plan to ensure the success of the operation.
    • Managed housekeeping and front office departments to ensure the highest level of guest service and comfort. Consistently met or exceeded brand standards.
    • Increased guest satisfaction scores by 5% and overall cleanliness of the hotel. Ranked in top ten in the company for the Radisson brand in the Americas.
    • Increased guest satisfaction scores by 5% and overall overall cleanliness of the hotel. Ranked in the top ten in the company for the Radisson brand in the Americas.
    • Worked closely with the Director of sales to manage and execute all revenue and expense expenses for the hotel. Trained and developed new and existing staff.
  • 2017-12-272017-12-27

    Assistant Manager

    ATI Career Training Center

    • Coordinated with front desk staff to ensure smooth operations of the company. Managed and led the sales team to provide superior customer service.
    • Developed and implemented training programs for front office staff, including the creation of a new system for management. Assisted with the development of a new and old department of the company.
    • Ensured that all new hires were completed in a timely manner and provided customer satisfaction through research and development of new products.
    • Managed all HR related matters, including recruitment, training and development of new hires. Assisted with the creation of new and existing employees.
    • Assisted in the creation of the annual budget for the hotel and the HR department. I was in charge of the training of new hires and the development of the company's marketing plan.
    • Created and maintained a network of marketing and networking relationships with all accounts to ensure a high level of customer satisfaction.

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