John Callahan - Dining Room Manager Resume Simple
SUMMARY
To obtain a position in a team player with a strong organizational and communication skills. I am a dedicated, goal-oriented, I have a passion for helping others.
SKILLS
  • training, detail oriented, of sales, responsible, forecasting, in sales, sales and, hiring, cost controls
  • hardware, excel, micros, powerpoint, word, customer relations, satisfaction, apple, operations, outlook, aloha, pos, windows
WORK EXPERIENCES
  • 2017-12-272017-12-27

    Dining Room Manager

    The Art Institute of Pittsburgh

    • I was responsible for the overall operations of the business including sales, marketing, and profit. Managed and trained staff, developed and implemented policies and procedures to improve performance and reduce costs.
    • Worked with the management team to ensure that all aspects of operations are met and exceeded. Increased sales and profit margins.
    • Successfully managed a team of over 50 employees in a fast-paced environment, resulting in increased sales and profitability.
    • Hiring and training new employees to ensure company standards are being met and exceeded. I was able to handle difficult situations in a professional manner.
  • 2017-12-272017-12-27

    V.I.P. Coordinator / Guest Services/ Front Office

    Bertucci'S Restaurants

    • Worked with the team to ensure all guests receive a positive experience for the customer. To include: Settling guest complaints, providing excellent customer service.
    • Developed and maintained a strong working relationship with all new hires and managers to ensure the best possible experience. In addition, I have been able to Excel in the Word, Excel, and PowerPoint.
    • Provided customer service and assisted in Micros POS system. (Windows, Word, Excel), and Word processing.
    • Used Word processing, Excel, PowerPoint, and internet systems to ensure the delivery of the customer and the best service.
    • Created and implemented a new system for the use of the POS system for the company's website. Ensured that all customer complaints were addressed and resolved.
    • Resolved customer complaints and issues in a timely manner to ensure customer satisfaction. Received a positive, positive, and positive work environment.

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