To obtain a position in a team player with a strong organizational and communication skills. I am a dedicated, goal-oriented, I have a passion for helping others.
training, detail oriented, of sales, responsible, forecasting, in sales, sales and, hiring, cost controls
hardware, excel, micros, powerpoint, word, customer relations, satisfaction, apple, operations, outlook, aloha, pos, windows
Dining Room Manager
The Art Institute of Pittsburgh
I was responsible for the overall operations of the business including sales, marketing, and profit. Managed and trained staff, developed and implemented policies and procedures to improve performance and reduce costs.
Worked with the management team to ensure that all aspects of operations are met and exceeded. Increased sales and profit margins.
Successfully managed a team of over 50 employees in a fast-paced environment, resulting in increased sales and profitability.
Hiring and training new employees to ensure company standards are being met and exceeded. I was able to handle difficult situations in a professional manner.
V.I.P. Coordinator / Guest Services/ Front Office
Worked with the team to ensure all guests receive a positive experience for the customer. To include: Settling guest complaints, providing excellent customer service.
Developed and maintained a strong working relationship with all new hires and managers to ensure the best possible experience. In addition, I have been able to Excel in the Word, Excel, and PowerPoint.
Provided customer service and assisted in Micros POS system. (Windows, Word, Excel), and Word processing.
Used Word processing, Excel, PowerPoint, and internet systems to ensure the delivery of the customer and the best service.
Created and implemented a new system for the use of the POS system for the company's website. Ensured that all customer complaints were addressed and resolved.
Resolved customer complaints and issues in a timely manner to ensure customer satisfaction. Received a positive, positive, and positive work environment.