Billy Thurber - Dining Room Manager Resume Simple
SUMMARY
A highly motivated, energetic, and dedicated professional with over 15 years of experience in the hospitality industry. I am a strong background in customer service, and management.
SKILLS
  • satisfaction, staffing, special events, compliance, scheduling, training, employee training, hiring
  • satisfaction, staffing, special events, service, mentoring, scheduling, responsible, employee training, training
WORK EXPERIENCES
  • 2017-12-272017-12-27

    Dining Room Manager

    Mayo Clinic

    • Oversee all aspects of the operation including hiring, training, performance reviews, and employee performance. Coach and counsel employees.
    • Ensured compliance with all local, state, and federal laws through regular staffing, scheduling, and special events.
    • Customer satisfaction, employee relations, and employee development. I was also in charge of all catering and other administrative duties.
    • Perform all administrative duties, including but not limited to, scheduling, and meeting and exceeding customer expectations. Constantly striving to meet or exceed customer expectations.
    • In charge of all employee relations and guest relations. Also, I work with the team to ensure that the entire staff is properly trained on the food and beverage.
  • 2017-12-272017-12-27

    Assistant Restaurant Manager

    American Electric Power

    • Ensures that all new hires are trained in customer satisfaction and employee engagement. Assists in the development of daily and weekly goals.
    • Responsible for interviewing, hiring, training, and supervising all employees to ensure smooth operations of service. Ensured that all staff members were properly trained and followed.
    • Perform personnel actions such as hiring and firing staff, coordinating special events and ensuring that all employees receive the necessary job duties.
    • Training and supervising staff to ensure proper staffing levels. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
    • Oversee and direct all staff activities including scheduling, training, mentoring and motivating. Work with other managers to ensure that they are well-up and effectively.

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